At Luke Wanderlust, we are committed to delivering your gear safely and efficiently, no matter where in the world your adventures take you. Our goal is to provide a smooth and transparent shipping experience so you can focus on planning your next journey.
Order Processing
All orders are processed within 1–2 business days after confirmation. Once your order is processed, it is prepared for dispatch, and you will receive a notification when it is handed over to our delivery partners.
Shipping Methods
We partner with trusted local and international courier services to ensure your package is handled with care and arrives securely. The shipping method used may vary depending on your location and the size or type of your order.
Tracking Your Order
Once your order has been shipped, a tracking number will be sent to your registered email address. You can use this number to monitor the progress of your shipment in real time through our courier’s tracking portal.
If you do not receive your tracking number within 3 business days of placing your order, please contact us at [email protected] and we will be happy to assist.
Delivery Confirmation
We require a delivery confirmation signature to ensure your package arrives safely at your address. In cases where no one is available to receive the package, our delivery partners may attempt re-delivery or contact you for further instructions.
Incorrect or Damaged Shipments
If you receive the wrong item or your package arrives damaged, please contact us at [email protected] within 48 hours of delivery. Kindly include your order number, a description of the issue, and clear photos of the item and packaging. We will prioritize resolving the issue by offering a replacement or appropriate solution.
Shipping Costs
Shipping charges are calculated at checkout based on your location, package weight, and size.
Contact Us
For any shipping-related inquiries, please feel free to reach out to our customer service team [email protected].