At Luke Wanderlust, your satisfaction is our top priority. We want you to feel confident and secure with every purchase you make. If for any reason you are not completely satisfied with your order, we are here to help. Please review our return and refund policy below to understand your rights and options.

Return Eligibility

We accept returns for eligible products within 14 days of the delivery date. To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging with all tags and labels attached.
  • Items must be in resellable condition, free from dirt, damage, or signs of wear.
  • Returns must include the original invoice or proof of purchase.

Certain products such as intimate gear, custom-made items, and promotional giveaways are not eligible for return. Please contact us if you have questions about a specific product.

How to Request a Return

To initiate a return, you must contact our customer support team at [email protected] within 14 days of receiving your order. Please include the following details:

  • Order number
  • Item(s) you wish to return
  • Reason for return
  • Photos of the item (if damaged or incorrect)

Once your return is approved, we will provide you with instructions for shipping the item back to us. Customers are responsible for the return shipping costs unless the item was received damaged or incorrect.

Time Frame for Returns

  • Return request must be submitted within 14 days of receiving the product.
  • Approved returns must be shipped back within 7 days of return approval.
  • Items returned beyond this timeframe may not be accepted.

Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7–10 business days.
  • Refunds will be issued in the form of replacement product, depending on your preference.

If the return is due to a defective, damaged, or wrong item, we will cover the return shipping costs and offer a full replacement at no additional charge.

Exchanges

If you wish to exchange an item for a different size or product, please contact us within the same 14-day period. We’ll do our best to accommodate your request, depending on availability.

Late or Missing Refunds

If you haven’t received your store credit or replacement within the expected timeframe, please contact us at [email protected] with your order number and return details. We’re happy to assist.

Contact Us

For any questions about returns or refunds, please reach out to our support team at [email protected].